This Service Level Agreement, as amended from time to time (the “SLA”), including the terms and conditions hereunder, is hereby incorporated into and forms an integral part of each Order as defined in the Services Agreement (the “Agreement”) between Company and Client. Capitalized terms used but not defined in this SLA shall have the meanings ascribed in the Agreement.
Company shall use commercially reasonable endeavors to provide the following service level objectives (the “SLO”). If Company does not meet the SLO, and if Client is otherwise in good standing and meeting its obligations, then, subject to the terms and conditions of the Agreement (including this SLA) and the applicable Order, Client shall be entitled to claim a Service Credit (defined herein) in accordance with the Agreement (including this SLA) and the applicable Order. For the avoidance of doubt, SLO does not apply to any events excluded in Section 2 herein, including, without limitations, any Downtime Period. This SLA and the applicable Order state Client’s sole and exclusive remedy for any failure by Company to meet the SLO.